FAQ

1. What is Electro Vogue?

Electro Vogue is an online store based in Indianapolis, Indiana, offering curated electronics and tech accessories designed for everyday use. Our goal is to make tech shopping simple, reliable, and hassle‑free.

2. How do I place an order?

Browse our products, add your favorite items to the cart, and proceed to checkout. At checkout, you will enter your shipping details, select a shipping method, and choose a payment option before confirming your order. You will receive an order confirmation email after successful payment.

 

3. What payment methods do you accept?

We accept major credit and debit cards and may offer additional options such as Shop Pay, Apple Pay, Google Pay, or other digital wallets shown at checkout. Available methods can vary by your location and device.

4. Is my payment information secure?

Yes. Our checkout uses SSL encryption, and payments are processed through trusted payment providers that follow industry security standards. We do not store full card numbers or CVV codes on our servers.

5. Do you ship internationally?

Yes. We ship within the United States and to many international destinations, including the United Arab Emirates, Austria, Australia, and more. Available destinations and services are shown at checkout.

 

6. What are your shipping options and delivery times?

For U.S. orders, we offer:

  • Economy shipping: typically 5–8 business days

  • Standard shipping: typically 3–4 business days

For international orders, we offer:

  • Economy International: typically 6–18 business days

  • Express and other carrier‑calculated options (such as DHL Express and USPS), with estimated times shown at checkout

All delivery times are estimates and may vary.

7. How much does shipping cost?

Shipping costs depend on your location, selected shipping method, and order weight.

  • Some orders may qualify for free Economy or Economy International shipping.

  • Otherwise, shipping rates are clearly displayed at checkout before you complete your purchase.

8. Can I track my order?

Yes. Once your order has shipped, you will receive a shipping confirmation email with a tracking link or number when available from the carrier. Tracking information may take some time to update after dispatch.

9. What is your return policy?

We accept returns within 30 days of delivery, as long as items are unused, in their original condition, and in original packaging with all tags and accessories. Return shipping is free for approved returns. For full details, please see our Return Policy page.

10. How do I start a return or exchange?

To request a return, contact us with your order number, the items you wish to return, and the reason:

We will review your request and, if approved, send you a prepaid return shipping label and instructions. Exchanges are processed as a return plus a new order.

11. What should I do if my order is damaged, defective, or incorrect?

Please contact us within 7 days of delivery with photos or videos of the issue and your order number. We will review the situation and arrange a replacement, refund, or store credit where appropriate.

12. Can I change or cancel my order after placing it?

If you need to change or cancel your order, contact us as soon as possible at Contact@ElectroVogue.Shop with your order number. We may be able to help if the order has not yet been processed or shipped. Once an order is shipped, changes or cancellations are no longer possible, but you may still be able to return the items under our Return Policy.

13. Do you offer wholesale or bulk pricing?

Yes, we consider wholesale and bulk orders for eligible partners and projects. Please visit our “Wholesale Inquiries” page or email us at Contact@ElectroVogue.Shop with your business details and estimated order volume.

14. How can I contact customer support?

You can reach us by:

  • Email: Contact@ElectroVogue.Shop

  • Phone: +1 (227) 208-3444

  • Mailing address: Electro Vogue, 1132 North Downey Avenue, Indianapolis, Indiana 46219, United States

We aim to respond to messages within 1–2 business days.